Shipping policy
Shipping Policy Last updated: July 2026
1. Where We Ship We currently ship to addresses within the United Kingdom.
2. Processing Time Orders are typically processed within 1–2 business days. During busy periods, this may take a little longer — we'll keep you updated.
3. Delivery Times
- Standard delivery: 3–5 business days
- Express delivery (where available): 1–2 business days
Delivery times are estimates and may vary due to carrier delays or busy periods.
4. Shipping Costs Shipping costs are calculated at checkout based on your order and delivery address. We offer free standard shipping on orders over a qualifying amount — check our website for current promotions.
5. Order Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.
6. Missing or Delayed Orders If your order hasn't arrived within the expected timeframe, please contact us at hello@komodokidz.com with your order number and we'll investigate promptly.
7. Damaged Items If your order arrives damaged, please contact us within 48 hours of delivery with a photo of the damage and we'll arrange a replacement or refund.